The 18 Use Cases of Social CRM: The New Rules of Relationship Management I have become jaded to all of the “7 tips” “5 shortcuts” approaches to best practices - companies Google them, go down the checklist, and wait for results. And wait. The fact is, unless you understand what it is you’re trying to do, you’re not going to understand which technologies are the best fit. Which is why I really like this roadmap. If you understand what your goal is, you know what you need to make it happen. This roadmap helps you identify major social communication themes that correspond to your priorities, so you can more easily find information that can help you with your business. Link to the actual post for greater detail plus a 22 page presentation.

The 18 Use Cases of Social CRM: The New Rules of Relationship Management

I have become jaded to all of the “7 tips” “5 shortcuts” approaches to best practices - companies Google them, go down the checklist, and wait for results.

And wait.

The fact is, unless you understand what it is you’re trying to do, you’re not going to understand which technologies are the best fit.

Which is why I really like this roadmap. If you understand what your goal is, you know what you need to make it happen. This roadmap helps you identify major social communication themes that correspond to your priorities, so you can more easily find information that can help you with your business.

Link to the actual post for greater detail plus a 22 page presentation.

Posted 1 year ago 1 note

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  1. 360m posted this

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